No, only people who live in the UK, which is defined as Great Britain, Northern Ireland, the Isle of Man and the Channel Islands, can purchase the AXA Motor Breakdown Insurance product.

You are not covered for any breakdown that happens during the first 24 hours after your policy start date, except for benefits shown under Essential (Local) cover under Section A of the policy wording, which are available immediately

We provide breakdown assistance in the following countries if you purchase a Premier (European) policy:

The UK, which is Great Britain, Northern Ireland, the Isle of Man and the Channel Islands, as well as Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Republic of Ireland, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Vatican City, and other islands that belong to these countries and that are in Europe.

If you need breakdown assistance in the UK, please visit https://www.e-rescue.co.uk/

You can also report a breakdown by calling: 0345 504 6391 (lines are open 24 hours a day, 7 days a week)

If you need breakdown assistance in Europe, please call: +44 (0) 1737 815 372

Text messaging is available if you are deaf, hard of hearing or have speech difficulties. Please text the word ‘breakdown’ to: +44 (0) 7984 434 960 (lines are open 24 hours a day, 7 days a week)

Sometimes things go wrong and if that happens you can make a complaint. We will endeavour to ensure that all complaints are fully investigated and resolved satisfactorily and in a timely manner.

To submit a complaint, please send us an email or letter with the word ‘Complaint’ in your subject line.

Please always give your full name and address, contact number(s), policy number and include any additional supporting information or documents.

You can write to the Quality Manager at: Quality Manager Inter Partner Assistance S.A. The Quadrangle 106-118 Station Road Redhill Surrey RH1 1PR UK

Alternatively, you can call 0370 609 0023. Email: quality.assurance@axa-assistance.co.uk

If you want to make a change to your policy, you can do so via your online account by logging in or by calling 0800 169 0206 (lines open Monday – Friday, 9am – 5pm).

You are free to cancel this policy at any time. If you wish to cancel, please use one of the following options:

Phone: 0800 169 0206 (lines open Monday – Friday, 9am – 5pm)

Email: web.sales@axa-assistance.co.uk If you cancel within the first 14 days following either your policy start date or the date you received your policy documents (whichever is later), you will receive a full refund, provided you have not made a claim. If you cancel after this 14-day period, you will receive a partial refund equivalent to the time left on your policy, provided you have not made a claim. You will receive no refund for cancelling your policy if you have made a claim.

Please be aware that once your policy has been cancelled, your cover will end, and you will not be able to make a claim.

Your insurance premium is calculated based on multiple factors, such as the age of your vehicle, the number of persons you wish to insure, and more.

These factors are used to determine your insurance premium, based on the answers you provide. It is important you answer all questions honestly and to the best of your knowledge, as any inaccurate information could result in a claim being declined or refused.

If you have opted in to auto renewal:

If this policy no longer meets your needs, you can opt out of your renewal via your online account by logging in here, or by calling our policy servicing team on 0800 169 0206 (lines open Monday – Friday, 9am – 5pm), or via e-mail on web.sales@axa-assistance.co.uk.

If you have not opted in to auto renewal:

If you decide not to renew, simply do not complete the renewal process when invited to do so.

Unless you have selected optional Homestart cover, you are only covered for breakdowns which happen more than 1 mile from your home address.

If you select optional Homestart cover, you will be covered for breakdowns which happen within 1 mile of your home address, including any breakdown which happens at your home.

AXA Motor Breakdown Insurance product is designed to insure cars and motorbikes which are less than 16 years old, or less than 11 years old if you are purchasing Premier (European) cover.

If your vehicle becomes 16 years old, or 11 years old if you have Premier (European) cover, during the period of insurance we will continue to provide cover until the end of the policy, however we will be unable to renew the policy after this

Our Premier (European) cover is designed to insure cars and motorbikes which are less than 11 years old. If you have selected vehicle cover and indicated that your vehicle is 11 years or older, you will be unable to select Premier (European) cover.

Additionally, Premier (European) cover is designed to insure personal policies with only one driver. If you have selected personal cover and chosen to insure more than one driver, you will be unable to select Premier (European) cover. Please note that under personal cover you will not be covered if you are driving a vehicle 11 years or older.

If you break down on a UK motorway and are able to safely get to the hard shoulder, refer to the “How can I make a claim?” question.

If you break down on a UK motorway and are stuck in a live lane, call the police and ask them to contact the 24-hour emergency helpline on: 0345 504 6391. Please note that the police or other emergency services may insist on your vehicle being immediately covered by another organisation, in which case we will be unable to provide cover. Refer to Section F – General Exclusions of the policy wording for more details.

The AXA Motor Breakdown Insurance product covers breakdowns which occur as a result of an accident.

The AXA Motor Breakdown Insurance product is designed to provide up to one hour of roadside assistance to make the vehicle safe to drive. It is not designed to provide cover for additional repairs the vehicle may need. If your vehicle cannot be made safe and roadworthy again after one hour, we may recover you and your vehicle to a nearby repairer, however we will not cover any costs for repairs.

The AXA Motor Breakdown Insurance product is not designed to cover routine maintenance. We will not cover any costs for vehicles that have not been maintained or used in line with the manufacturer’s recommendations.

No, pre-existing faults to a vehicle which were present when you purchased the policy will not be covered.

The vehicle must be permanently registered in the UK, and, if appropriate, have a current MOT certificate and valid road fund licence. It should be kept in a good condition and have been serviced regularly in line with the manufacturer’s recommendations.

The AXA Motor Breakdown Insurance product is designed to provide up to one hour of roadside assistance to make the vehicle safe to drive. If it cannot be suitably repaired at the roadside, we will arrange for the vehicle, the driver, and up to six passengers to be recovered to a repairer or a destination of your choice (normally within 20 miles, subject to your level of cover). You will have to pay for the cost of any repairs.

If you have Enhanced (Nationwide) or Premier (European) cover and your vehicle cannot be repaired at the roadside, we may choose to provide overnight accommodation or to pay for a hire vehicle while your vehicle is being repaired, instead of recovering you and your vehicle to a repairer or destination of your choice. We will choose the most appropriate solution, taking your circumstances into account.