Firstly, let's make sure you're safe
If you've broken down, please make sure you're in a safe place, and as far left off the road as you can be. Stay well away from moving traffic. Put your hazard warning lights on and leave your vehicle using the nearside doors. If you are on the motorway, move over to the hard shoulder (if you can) and follow the above guidelines.
If you break down in an outside lane, please stay in the vehicle and call the emergency services, as well as your break down provider.
Report your breakdown in the UK
If you've broken down and hold an AXA vehicle breakdown policy, you can use our online claim registration tool e-Rescue, or contact us on 0345 504 6391 and recovery will be sent to you as quickly as possible.
If you've broken down and hold an AXA personal breakdown policy please give us a call on 0345 504 6391.
(Lines open 24 hours a day, 7 days a week)
Broken down in Europe?
To report a breakdown in Europe please call +44 (0) 1737 851372
(Lines open 24 hours a day, 7 days a week)
For deaf, hard of hearing or speech impaired customers
Please text the word "breakdown" to +44 (0) 7948 434 960
For general enquiries or to make a change to your policy
Please call 0800 169 0206
(Lines open Monday - Friday 9am - 5pm)
You can also email:
To make a complaint
To make a complaint please call: 0370 609 0023
(Lines open Monday - Friday 9am - 5pm)
You can also email:
Need further assistance?
Our breakdown recovery lines are open 365 days a year, 24 hours a day. Please give us a call on 0345 504 6391.